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BUSINESS STRATEGY and OPERATIONS

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Operations Curriculum

The Foundations of Six Sigma (8)
TitleTypeID / Description
Are You Listening to Your Customers? _pc_bi_ssbi001
Quick Wins in Six Sigma Implementation _pc_bi_ssbi002
Six Sigma Versus TQM _pc_bi_ssbi003
Lean Inbound Transportation _pc_bi_ssbi004
A Critical-to-quality Tree - What's That? _pc_bi_ssbi006
Basic Measurement Concepts in Six Sigma _pc_bi_ssbi007
Does Your Business Really Need Six Sigma? _pc_ch_ssch001
Identifying Candidates for Key Six Sigma Roles _pc_ch_ssch002
Six Sigma Green Belt: Six Sigma and the Organization (3)
TitleTypeID / Description
Six Sigma and Organizational Goals oper_24_a01_bs_enus
Lean Principles and Six Sigma Projects oper_24_a02_bs_enus
Design for Six Sigma and FMEA oper_24_a03_bs_enus
Six Sigma Green Belt: Define (6)
TitleTypeID / Description
Six Sigma Project Identification oper_25_a01_bs_enus
Voice of the Customer in Six Sigma oper_25_a02_bs_enus
Basics of Six Sigma Project Management oper_25_a03_bs_enus
Six Sigma Management and Planning Tools oper_25_a04_bs_enus
Performance Metrics for Six Sigma oper_25_a05_bs_enus
Six Sigma Project Team Dynamics and Performance oper_25_a06_bs_enus
Six Sigma Green Belt: Measure (6)
TitleTypeID / Description
Process Documentation and Analysis in Six Sigma oper_26_a01_bs_enus
Basic Probability and Statistical Distributions in Six Sigma oper_26_a02_bs_enus
Data Classification, Sampling, and Collection in Six Sigma oper_26_a03_bs_enus
Statistics and Graphical Presentation in Six Sigma oper_26_a04_bs_enus
Measurement System Analysis in Six Sigma oper_26_a05_bs_enus
Process and Performance Capability Measurement in Six Sigma oper_26_a06_bs_enus
Six Sigma Green Belt: Analyze (3)
TitleTypeID / Description
Multi-vari Studies, Correlation, and Linear Regression in Six Sigma oper_27_a01_bs_enus
Introduction to Hypothesis Testing and Tests for Means in Six Sigma oper_27_a02_bs_enus
Hypothesis Tests for Variances and Proportions in Six Sigma oper_27_a03_bs_enus
Six Sigma Green Belt: Improve (3)
TitleTypeID / Description
Design of Experiments in Six Sigma oper_28_a01_bs_enus
Root Cause Analysis and Waste Elimination in Six Sigma oper_28_a02_bs_enus
Cycle Time Reduction and Kaizen in Six Sigma oper_28_a03_bs_enus
Six Sigma Green Belt: Control (3)
TitleTypeID / Description
Statistical Process Control and Control Plans in Six Sigma oper_29_a01_bs_enus
Creating and Using Control Charts in Six Sigma oper_29_a02_bs_enus
Lean Tools for Process Control in Six Sigma oper_29_a03_bs_enus
Six Sigma Yellow Belt: Six Sigma Fundamentals (4)
TitleTypeID / Description
Six Sigma and Lean Foundations and Principles oper_30_a01_bs_enus
Six Sigma Team Basics, Roles, and Responsibilities oper_30_a02_bs_enus
Six Sigma Quality Tools oper_30_a03_bs_enus
Six Sigma Metrics oper_30_a04_bs_enus
Six Sigma Yellow Belt: Define (2)
TitleTypeID / Description
Identifying Six Sigma Projects oper_31_a01_bs_enus
Six Sigma Project Management Basics oper_31_a02_bs_enus
Six Sigma Yellow Belt: Measure (3)
TitleTypeID / Description
Basic Statistics for Six Sigma oper_32_a01_bs_enus
Data Types and Data Collection in Six Sigma oper_32_a02_bs_enus
Six Sigma and Measurement System Analysis oper_32_a03_bs_enus
Six Sigma Yellow Belt: Analyze (3)
TitleTypeID / Description
Lean Tools and FMEA in Six Sigma oper_33_a01_bs_enus
Six Sigma Data Analysis and Root Cause Analysis oper_33_a02_bs_enus
Basics of Correlation, Regression, and Hypothesis Testing for Six Sigma oper_33_a03_bs_enus
Six Sigma Yellow Belt: Improve and Control (2)
TitleTypeID / Description
Six Sigma Improvement Techniques oper_34_a01_bs_enus
Control Tools and Documentation in Six Sigma oper_34_a02_bs_enus
Leading Sustainable Process Improvement (1)
TitleTypeID / Description
Spearheading a Process Improvement _pc_ch_opch001
Six Sigma Black Belt (2015 BOK): Organization-wide Planning and Deployment (3)
TitleTypeID / Description
Fundamentals of Lean and Six Sigma and their Applications oper_36_a01_bs_enus
Six Sigma Project Selection, Roles, and Responsibilities oper_36_a02_bs_enus
Six Sigma Strategic Planning and Deployment oper_36_a03_bs_enus
Six Sigma Black Belt (2015 BOK): Organizational Process Management and Measures (2)
TitleTypeID / Description
Impact on Stakeholders and Benchmarking for Six Sigma oper_37_a01_bs_enus
Using Business and Financial Measures in Six Sigma oper_37_a02_bs_enus
Six Sigma Black Belt (2015 BOK): Team Management (3)
TitleTypeID / Description
Six Sigma Team Dynamics, Roles, and Success Factors oper_38_a01_bs_enus
Six Sigma Team Facilitation and Leadership oper_38_a02_bs_enus
Six Sigma Team Dynamics and Training oper_38_a03_bs_enus
Six Sigma Black Belt (2015 BOK): Define (2)
TitleTypeID / Description
Determining Requirements by Listening to the Voice of the Customer in Six Sigma oper_39_a01_bs_enus
Six Sigma Business Case, Project Charter, and Tools oper_39_a02_bs_enus
Six Sigma Black Belt (2015 BOK): Measure (6)
TitleTypeID / Description
Process Flow Metrics and Analysis Tools for Six Sigma oper_40_a01_bs_enus
Data Types, Sampling, Collection, and Measurement in Six Sigma oper_40_a02_bs_enus
Six Sigma Measurement Systems and Metrology oper_40_a03_bs_enus
Using Basic Statistics and Graphical Methods in Six Sigma oper_40_a04_bs_enus
Probability and Probability Distributions in Six Sigma oper_40_a05_bs_enus
Determining Process Performance and Capability in Six Sigma oper_40_a06_bs_enus
Six Sigma Black Belt (2015 BOK): Analyze (5)
TitleTypeID / Description
Measuring and Modeling Relationships between Variables in Six Sigma oper_41_a01_bs_enus
Basics of Hypothesis Testing and Tests for Means in Six Sigma oper_41_a02_bs_enus
Tests for Variances and Proportions, ANOVA, and Goodness-of-fit in Six Sigma oper_41_a03_bs_enus
Multivariate Tools and Nonparametric Tests in Six Sigma oper_41_a04_bs_enus
FMEA and Other Nonstatistical Analysis Methods in Six Sigma oper_41_a05_bs_enus
Six Sigma Black Belt (2015 BOK): Improve (3)
TitleTypeID / Description
Understanding DOE and Planning Experiments in Six Sigma oper_42_a01_bs_enus
Designing, Conducting, and Analyzing Experiments in Six Sigma oper_42_a02_bs_enus
Lean Improvement Methods and Implementation Planning in Six Sigma oper_42_a03_bs_enus
Six Sigma Black Belt (2015 BOK): Control (3)
TitleTypeID / Description
Statistical Process Control (SPC) and Control Charts in Six Sigma oper_43_a01_bs_enus
Using Lean Control Tools and Maintaining Controls in Six Sigma oper_43_a02_bs_enus
Sustaining Six Sigma Improvements oper_43_a03_bs_enus
Six Sigma Black Belt (2015 BOK): Design for Six Sigma (DFSS) (1)
TitleTypeID / Description
Common DFSS Methodologies, Design for X, and Robust Designs oper_44_a01_bs_enus
Operations Management: Efficiency of Production (5)
TitleTypeID / Description
Operations Management Functions and Strategies oper_45_a01_bs_enus
Strategic Product and Service Management oper_45_a02_bs_enus
Supply Chain Management Basics: Cutting Costs and Optimizing Delivery oper_45_a03_bs_enus
Inventory Management: Aligning Inventory with Production and Demand oper_45_a04_bs_enus
Optimizing Operations Using Demand Forecasting and Capacity Management oper_45_a05_bs_enus
Understanding Lean Production (6)
TitleTypeID / Description
Using Lean to Perfect Organizational Processes oper_46_a01_bs_enus
Using Lean to Improve Flow and Pull oper_46_a02_bs_enus
Using Lean to Reduce Waste and Streamline Value Flow oper_46_a03_bs_enus
Applying Value Stream Mapping in Lean Business oper_46_a04_bs_enus
Five Steps to Perfection: Implementing Lean _pc_bi_ssbi009
Value Stream Maps for Non-manufacturing Processes _pc_bi_ssbi010
Six Sigma Yellow Belt - Six Sigma Fundamentals (3)
TitleTypeID / Description
Six Sigma and Lean: Foundations and Principles (New) apr_07_a01_bs_enus
Six Sigma: Team Basics, Roles, and Responsibilities (New) apr_07_a02_bs_enus
Six Sigma: Metrics (New) apr_07_a04_bs_enus
Six Sigma Yellow Belt - Define (2)
TitleTypeID / Description
Six Sigma: Identifying Projects (New) apr_08_a01_bs_enus
Six Sigma: Project Management Basics (New) apr_08_a02_bs_enus
Six Sigma Yellow Belt - Measure (3)
TitleTypeID / Description
Basic Six Sigma Statistics (New) apr_09_a01_bs_enus
Classifying and Collecting Data (New) apr_09_a02_bs_enus
Six Sigma Measurement System Analysis (New) apr_09_a03_bs_enus
Mentoring Asset (2)
TitleTypeID / Description
Mentoring Six Sigma Green Belt (SSGB) mntcssgb
Mentoring Six Sigma Yellow Belt (SSYB) mntcssyb
Test Preps (2)
TitleTypeID / Description
TestPrep Six Sigma Green Belt (SSGB) oper_ssgb_a02_tp_enus
TestPrep Six Sigma Yellow Belt (SSYB) oper_30_a01_tp_enus

Strategic Planning Curriculum

Moving From an Operational Manager to a Strategic Thinker (4)
TitleTypeID / Description
Effective Critical Analysis of Business Reports _pc_bi_pfbi004
Leading Outside the Organization _pc_bi_lsbi005
Returning to Core Competencies _pc_bi_lsbi014
Competitive Awareness and Strategy _pc_ch_lach022
The Fundamentals of Globalization (3)
TitleTypeID / Description
Managing Expatriates' Career Development _pc_bi_mgbi011
The Etiquette of Cross-cultural Gift Giving _pc_bi_spbi015
Evaluating Globalization Opportunities _pc_ch_lach019
Fundamentals of Business Planning (1)
TitleTypeID / Description
Preparing and Implementing a Business Plan ast_02_a01_bs_enus
Thinking Strategically and Managing Risk (5)
TitleTypeID / Description
Thinking Strategically as a Manager ast_01_a01_bs_enus
Using Strategic Thinking to Consider the Big Picture ast_01_a02_bs_enus
Identifying Risks in Your Organization ast_01_a03_bs_enus
Assessing Your Organization's Risks ast_01_a04_bs_enus
Responding Effectively to Risks ast_01_a05_bs_enus
Big Data Basics (2)
TitleTypeID / Description
Big Data Fundamentals aba_01_a01_bs_enus
Big Data Interpretation aba_01_a02_bs_enus

Marketing Curriculum

Essential Marketing Strategies (9)
TitleTypeID / Description
The Basics of Marketing mkt_05_a01_bs_enus
The People and Planning in Marketing mkt_05_a02_bs_enus
Product, Pricing, and Promotion in the Marketing Mix mkt_05_a03_bs_enus
Distribution and E-Marketing Ethics in the Marketing Mix mkt_05_a04_bs_enus
Competitive Marketing Strategies: Analyzing Your Organization mkt_05_a05_bs_enus
Designing Products to Fit the Channel _pc_bi_spbi005
Increasing Competitiveness through Collaboration _pc_ch_lsch006
Using Web Analytics to Increase Sales _pc_bi_spbi012
Trade Show Marketing - Planning Ahead _pc_bi_spbi013
Essentials of Public Relations (2)
TitleTypeID / Description
Strategies for the Modern Public Relations Professional amk_01_a01_bs_enus
Writing Skills for Public Relations amk_01_a02_bs_enus
Marketing in the Digital Age (3)
TitleTypeID / Description
Reaching Customers Digitally (New) amk_02_a01_bs_enus
Helping Customers Find You (New) amk_02_a02_bs_enus
Managing Your Corporate Reputation Online (New) amk_02_a03_bs_enus

FINANCE, HUMAN RESOURCES and ADMINISTRATION

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Finance and Accounting Curriculum

Finance and Accounting Essentials for Non-financial Professionals (1)
TitleTypeID / Description
Recognizing The Value of Intangible Assets _pc_bi_fabi007
Accounting for Non-Financial Professionals (12)
TitleTypeID / Description
Basic Accounting Concepts for Non-financial Professionals fin_08_a01_bs_enus
Basic Budgeting for Non-financial Professionals fin_08_a02_bs_enus
Comprehending Financials: A Guide to Financial Statements fin_08_a03_bs_enus
Financial Statement Analysis for Non-financial Professionals fin_08_a04_bs_enus
Increasing Cash Flow in Times of Need _pc_bi_fabi003
Attracting New Investors - Keeping Presentations Focused _pc_bi_fabi004
What's Your Gross Profit Margin Really Saying? _pc_bi_fabi006
Recognizing The Value of Intangible Assets _pc_bi_fabi007
Recession: How it Affects Business _pc_bi_fabi008
Assessing Nonrecurring Items in Income Statements _pc_bi_fabi009
The Time Value of Money: Possible Pitfalls _pc_bi_fabi011
Using Financial Analysis for Credit Decisions _pc_ch_lach012
Accounting Basics (6)
TitleTypeID / Description
Key Accounting Concepts and Principles fin_09_a01_bs_enus
Recording, Posting, and Balancing the Books fin_09_a02_bs_enus
Preparing Financial Statements and Closing Accounts fin_09_a03_bs_enus
Accounting for Stock Transactions fin_09_a04_bs_enus
Outsourcing Financial Activities _pc_bi_fabi001
Deconstructing the Balance Sheet _pc_bi_fabi010
Cost Consciousness in the Workplace (2)
TitleTypeID / Description
Focusing on the Bottom Line as an Employee afn_01_a01_bs_enus
Managing with a Cost-control Mindset afn_01_a02_bs_enus

Human Resources Curriculum

Human Resources Core Knowledge (HRCI: PHR/SPHR-aligned) (3)
TitleTypeID / Description
Final Exam: Human Resources Core Knowledge (HRCI: PHR/SPHR-aligned) hr_09_a01_fe_enus
Human Resources Core Knowledge: Skills, Concepts, and Tools hr_09_b01_bs_enus
Human Resources Core Knowledge: Functions and Activities hr_09_b02_bs_enus
Business Management and Strategy (HRCI: PHR/SPHR-aligned) (4)
TitleTypeID / Description
Final Exam: Business Management and Strategy (HRCI: PHR/SPHR-aligned) hr_10_a01_fe_enus
Business Management and Strategy: The HR Function and Business Environment hr_10_b01_bs_enus
Business Management and Strategy: HR and the Strategic Planning Process hr_10_b02_bs_enus
Business Management and Strategy: HR Functions and Roles hr_10_b03_bs_enus
Workforce Planning and Employment (HRCI: PHR/SPHR-aligned) (5)
TitleTypeID / Description
Final Exam: Workforce Planning and Employment (HRCI: PHR/SPHR-aligned) hr_11_a01_fe_enus
Workforce Planning and Employment: Employment Legislation hr_11_b01_bs_enus
Workforce Planning and Employment: Recruitment Strategies hr_11_b02_bs_enus
Workforce Planning and Employment: Sourcing and Selecting Candidates hr_11_b03_bs_enus
Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies hr_11_b04_bs_enus
Human Resource Development (HRCI: PHR/SPHR-aligned) (4)
TitleTypeID / Description
Final Exam: Human Resource Development (HRCI: PHR/SPHR-aligned) hr_12_a01_fe_enus
Human Resource Development: Regulations and Organizational Development hr_12_b01_bs_enus
Human Resource Development: Employee Training hr_12_b02_bs_enus
Human Resource Development: Performance Appraisal and Talent Management hr_12_b03_bs_enus
Compensation and Benefits (HRCI: PHR/SPHR-aligned) (4)
TitleTypeID / Description
Final Exam: Compensation and Benefits (HRCI: PHR/SPHR-aligned) hr_13_a01_fe_enus
Compensation and Benefits: Regulations, Strategies, and Needs Assessment hr_13_b01_bs_enus
Compensation and Benefits: Managing Policies, Programs, and Activities hr_13_b02_bs_enus
Compensation and Benefits: Organizational Responsibilities hr_13_b03_bs_enus
Employee and Labor Relations (HRCI: PHR/SPHR-aligned) (4)
TitleTypeID / Description
Final Exam: Employee and Labor Relations (HRCI: PHR/SPHR-aligned) hr_14_a01_fe_enus
Employee and Labor Relations: Employment Regulations and Organizational Programs hr_14_b01_bs_enus
Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution hr_14_b02_bs_enus
Employee and Labor Relations: Unions and Collective Bargaining hr_14_b03_bs_enus
Risk Management (HRCI: PHR/SPHR-aligned) (3)
TitleTypeID / Description
Final Exam: Risk Management (HRCI: PHR/SPHR-aligned) hr_15_a01_fe_enus
Risk Management: Organizational Risk and Safety and Health Legislation hr_15_b01_bs_enus
Risk Management: Workplace Safety, Security, and Privacy hr_15_b02_bs_enus
Strategic Human Resource Management (HRCI: SPHR-aligned) (3)
TitleTypeID / Description
Final Exam: Strategic Human Resource Management (HRCI: SPHR-aligned) hr_16_a01_fe_enus
Strategic HR for SPHR Exam Candidates Part I hr_16_b01_bs_enus
Strategic HR for SPHR Exam Candidates Part II hr_16_b02_bs_enus
SHRM-CP/SCP: HR Competencies (4)
TitleTypeID / Description
HR Competencies: Leadership and Ethical Practice hr_17_a01_bs_enus
HR Competencies: Business Acumen and Relationship Management hr_17_a02_bs_enus
HR Competencies: Consultation and Critical Evaluation hr_17_a03_bs_enus
HR Competencies: Global and Cultural Effectiveness and Communication hr_17_a04_bs_enus
SHRM-CP/SCP: Management of People (4)
TitleTypeID / Description
Management of People: Talent Acquisition and Retention hr_18_a01_bs_enus
Management of People: Employee Engagement hr_18_a02_bs_enus
Management of People: Learning and Development hr_18_a03_bs_enus
Management of People: Total Rewards hr_18_a04_bs_enus
SHRM-CP/SCP: Organization and the HR Function (4)
TitleTypeID / Description
Organization and HR: Structure of the HR Function hr_19_a01_bs_enus
Organization and HR: Organizational Effectiveness and Development hr_19_a02_bs_enus
Organization and HR: Workforce Management and Using Technology and Data hr_19_a03_bs_enus
Organization and HR: Employee Relations hr_19_a04_bs_enus
SHRM-CP/SCP: Workplace Management and HR (4)
TitleTypeID / Description
Workplace Management: Global HR, Diversity, and Inclusion hr_20_a01_bs_enus
Workplace Management: Risk Management hr_20_a02_bs_enus
Workplace Management: Corporate Social Responsibility hr_20_a03_bs_enus
Workplace Management: Employment Laws and Regulations hr_20_a04_bs_enus
SHRM-CP/SCP: HR Strategy Management (2)
TitleTypeID / Description
Human Resource Strategy Management: Strategic Planning hr_21_a01_bs_enus
Human Resource Strategy Management: Business and HR Strategy hr_21_a02_bs_enus
SHRM- SCP: HRM for Senior HR Professionals (4)
TitleTypeID / Description
Advanced HR Management: Competencies for Senior HR Professionals Part I hr_22_a01_bs_enus
Advanced HR Management: Competencies for Senior HR Professionals Part II hr_22_a02_bs_enus
Advanced Human Resources Management: People and Organization hr_22_a03_bs_enus
Advanced Human Resources Management: Workplace and HR Strategy hr_22_a04_bs_enus
Recruiting, Screening, and Onboarding Effectively (13)
TitleTypeID / Description
Ensuring Onboarding Success ahr_01_a03_bs_enus
Hitting the Recruitment Bull's-eye ahr_01_a01_bs_enus
Applicant Screening: The First Step in Hiring the Best ahr_01_a02_bs_enus
Guarding Against Interviewing Biases _pc_bi_hrbi003
Conducting Interviews: Asking the Right Questions _pc_bi_hrbi014
Creating a Compelling Job Description _pc_bi_hrbi015
Hiring Strategic Thinkers _pc_ch_lach011
Hiring a New Employee _pc_ch_lach028
Fringe Benefits: Maintaining a Competitive Hiring Advantage _pc_bi_hrbi004
Aligning Recruitment to Job Requirements _pc_bi_hrbi001
Preventing High Turnover Rates: How to Keep The Best _pc_bi_mgbi008
Disciplines of Organizational Learning: Personal Mastery _pc_bi_pfbi011
Surviving the Talent Crunch _pc_ch_lsch007
Transformational HR and Talent Management (4)
TitleTypeID / Description
Planning for Skills Needs and Managing Performance ahr_02_a01_bs_enus
Building Career Development Programs and Succession Planning ahr_02_a02_bs_enus
Implementing Transformational HR ahr_02_a03_bs_enus
Individual Behavior in Organizations ahr_02_a04_bs_enus

Administrative Support Curriculum

Administrative Support: Secrets to Success (4)
TitleTypeID / Description
Administrative Support: Developing Your Essential Skills aad_01_a01_bs_enus
Administrative Support: Working in Partnership with Your Boss aad_01_a02_bs_enus
Administrative Support: Interacting Effectively with Colleagues aad_01_a03_bs_enus
Administrative Support: Projecting a Positive Professional Image aad_01_a04_bs_enus

MANAGEMENT and LEADERSHIP

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Management Curriculum

Business Execution (2)
TitleTypeID / Description
Fostering a Business Execution Culture _pc_bi_lsbi008
Performance Dashboard or Scorecard? _pc_bi_mgbi012
First Time Manager Essentials (6)
TitleTypeID / Description
The Reality of Being a First-time Manager amg_01_a01_bs_enus
Facing Challenges as a First-time Manager amg_01_a02_bs_enus
Managing Fairly _pc_bi_mgbi016
Acting Decisively _pc_ch_lach034
Employee Dismissal _pc_ch_lach038
Making the Move Into Management _pc_ch_lach029
Managing Employee Performance (8)
TitleTypeID / Description
Keeping Top Performers Challenged amg_03_a01_bs_enus
Planning an Effective Performance Appraisal amg_03_a02_bs_enus
Creating a Plan for Performance Management amg_03_a03_bs_enus
Detecting and Dealing with Performance Problems amg_03_a04_bs_enus
Preparing for Your Performance Appraisal _pc_bi_pfbi017
Underperforming Employee - Now What? _pc_bi_hrbi010
Managing Performance _pc_ch_lach002
Attracting and Retaining Talent _pc_ch_lach021
Advanced Management Techniques (11)
TitleTypeID / Description
Gauging Your Organization's High-performing Potential amg_04_a01_bs_enus
Managing for Cross-functionality amg_04_a02_bs_enus
Managing Your Company's Talent amg_04_a03_bs_enus
Managing the Unique Needs of Experts amg_04_a04_bs_enus
Fostering Mentoring Relationships amg_04_a05_bs_enus
Managing Top Performers Is Always Easy...Right? _pc_bi_hrbi013
Recognizing Natural Leaders _pc_ch_lsch001
Developing Adaptable Managers _pc_bi_mgbi013
Employee Engagement _pc_ch_mgch006
Delivering Bad News Effectively _pc_ch_lach033
Building Upward Relationships _pc_ch_lach039
Leveraging Key Management Techniques (4)
TitleTypeID / Description
Effectively Directing and Delegating as a Manager amg_02_a01_bs_enus
Managing Employee Development amg_02_a02_bs_enus
Facing the Management Challenges of Difficult Behavior and Diverse Teams amg_02_a03_bs_enus
Being a Fair and Caring Manager amg_02_a04_bs_enus
Managing a Multigenerational Workforce (5)
TitleTypeID / Description
Maintaining a Cohesive Multigenerational Workforce amg_05_a01_bs_enus
Managing Multigenerational Employees amg_05_a02_bs_enus
Managing an Aging Workforce _pc_bi_mgbi005
Developing the Next Generation _pc_bi_lsbi007
Understanding the Motives of Millennials _pc_bi_mgbi014
Managing in Difficult Times (5)
TitleTypeID / Description
Being an Effective Manager When Times Are Tough amg_06_a01_bs_enus
Managing Motivation during Organizational Change amg_06_a02_bs_enus
How to Manage Difficult Conversations amg_06_a03_bs_enus
Demonstrating Accountability in a Crisis Situation _pc_ch_lach007
Perseverance and Flexibility in Times of Crisis _pc_ch_lach026
Fostering Success through Coaching (5)
TitleTypeID / Description
Driving Change with Coaching (New) amg_07_a01_bs_enus
Measuring and Sustaining a Coachee's Performance (New) amg_07_a02_bs_enus
The Art of Effective Coaching _pc_bi_lsbi018
Coaching _pc_ch_lach024
Coaching to Shift Perceptions _pc_ch_mgch007
Achieving Success through Delegation (5)
TitleTypeID / Description
Choosing and Preparing Your Delegate (New) amg_08_a01_bs_enus
Getting What You Expect from Your Delegate (New) amg_08_a02_bs_enus
Taking Your Team to the Next Level with Delegation (New) amg_08_a03_bs_enus
Delegating Appropriate Tasks _pc_bi_mgbi007
Developing Employees through Delegation _pc_ch_lach017

Leadership Curriculum

Effective Succession Planning (2)
TitleTypeID / Description
Succession Planning _pc_bi_lsbi002
Succession Planning and Management Programs _pc_ch_lsch004
Setting and Managing Organizational Priorities (1)
TitleTypeID / Description
Do You Share Your Organization's Values? _pc_bi_pabi006
Developing Leadership Skills (9)
TitleTypeID / Description
Motivating Your Employees ald_01_a01_bs_enus
Communicating Vision to Your Employees ald_01_a02_bs_enus
Leading through Positive Influence ald_01_a03_bs_enus
Leveraging Emotional Intelligence ald_01_a04_bs_enus
Communicating a Shared Vision _pc_bi_lsbi001
Motivating Human Behavior _pc_ch_lsch002
The Emotionally Intelligent Leader _pc_ch_lach014
Crafting an Organizational Vision _pc_ch_lach040
Leader as Motivator _pc_ch_lach008
Leveraging Leadership Techniques (11)
TitleTypeID / Description
Key Elements of Business Execution ald_02_a01_bs_enus
Building Innovation Cultures and Leaders ald_02_a02_bs_enus
Leading Your Team through Change ald_02_a03_bs_enus
Building a Leadership Development Plan ald_02_a04_bs_enus
Aligning Unit Goals and Imperatives ald_02_a05_bs_enus
Leading Teams through Change _pc_bi_lsbi003
Knowing When to Take Leadership Risks _pc_bi_lsbi006
Wanted - Innovation Leaders _pc_bi_lsbi013
Developing a Business Execution Culture _pc_ch_lach001
Leading Change _pc_ch_lach004
Leading Innovation _pc_ch_lach010
Creating a Positive Atmosphere (3)
TitleTypeID / Description
Positive Atmosphere: Establishing an Engaged Workforce ald_03_a01_bs_enus
Positive Atmosphere: Establishing a Positive Work Environment ald_03_a02_bs_enus
Positive Atmosphere: How Organizational Learning Drives Positive Change ald_03_a03_bs_enus
Improving Leadership Skills (2)
TitleTypeID / Description
Becoming an Inspirational Leader ald_04_a01_bs_enus
Assessing Your Own Leadership Performance ald_04_a02_bs_enus
Women In Leadership (3)
TitleTypeID / Description
Gender and Leadership ald_05_a01_bs_enus
Choosing to Lead as a Woman ald_05_a02_bs_enus
Career and Family Challenges for Women Leaders ald_05_a03_bs_enus
Leading Virtual Teams (2)
TitleTypeID / Description
Establishing Effective Virtual Teams ald_06_a01_bs_enus
Facing Virtual Team Challenges ald_06_a02_bs_enus

PROFESSIONAL EFFECTIVENESS

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Communication Curriculum

Getting Results without Direct Authority (2)
TitleTypeID / Description
Influencing Key Decision Makers _pc_bi_lsbi015
Influence and Persuasion _pc_ch_lach016
Getting Results through Personal Power (3)
TitleTypeID / Description
Personal Power and Credibility comm_42_a01_bs_enus
Building Personal Power through Influence comm_42_a02_bs_enus
Influence Others with Political Savvy comm_42_a03_bs_enus
Working with Difficult People (6)
TitleTypeID / Description
Difficult People: Why They Act That Way and How to Deal with Them comm_46_a01_bs_enus
Difficult People: Can't Change Them, so Change Yourself comm_46_a02_bs_enus
Difficult People: Strategies to Keep Everyone Working Together comm_46_a03_bs_enus
Coping with Aggressive Behavior in the Workplace _pc_bi_pabi008
Blame Backfires--Conquer Negative Thinking _pc_bi_pfbi003
Reacting to Co-workers Who Try Taking Advantage _pc_ch_pfch003
Managing and Controlling Anger (1)
TitleTypeID / Description
The Essentials for Anger Management comm_47_a01_bs_enus
Cross-Cultural Communication (4)
TitleTypeID / Description
How Culture Impacts Communication comm_48_a01_bs_enus
Using Communication Strategies to Bridge Cultural Divides comm_48_a02_bs_enus
Communicating with a Cross-cultural Audience _pc_bi_pfbi020
Dispute Resolution in International Contracts _pc_ch_lsch005
Communicating with Senior Executives (1)
TitleTypeID / Description
Capturing the Attention of Senior Executives comm_49_a01_bs_enus
Effective Business Meetings (5)
TitleTypeID / Description
Planning Meetings Fit for Purpose comm_50_a01_bs_enus
Running Meetings in Better Directions comm_50_a02_bs_enus
When Too Many Meetings Are Just Too Much _pc_bi_pfbi008
Making Meetings Work _pc_bi_pfbi018
Managing Meetings for Productivity and Effectiveness _pc_ch_lach031
Effective Business Writing (5)
TitleTypeID / Description
Audience and Purpose in Business Writing comm_51_a01_bs_enus
Clarity and Conciseness in Business Writing comm_51_a02_bs_enus
Editing and Proofreading Business Documents comm_51_a03_bs_enus
Writing for Business _pc_bi_pabi012
Written Communication _pc_ch_pach015
Writing a Business Case (1)
TitleTypeID / Description
Developing an Effective Business Case acm_01_a01_bs_enus
Using E-mail Effectively in the Workplace (3)
TitleTypeID / Description
Writing Effective E-mails and Instant Messages acm_02_a01_bs_enus
Sending E-mails to the Right People acm_02_a02_bs_enus
Organizing Your E-mail acm_02_a03_bs_enus
Essential Skills for Professional Telephone Calls (1)
TitleTypeID / Description
Keeping Business Calls Professional acm_03_a01_bs_enus
Practical Grammar for Business Writing (6)
TitleTypeID / Description
Using the Parts of Speech acm_04_a01_bs_enus
Getting the Details Right: Spelling Basics acm_04_a02_bs_enus
Abbreviating, Capitalizing, and Using Numbers acm_04_a03_bs_enus
Using Punctuation Marks acm_04_a04_bs_enus
Creating Well-constructed Sentences acm_04_a05_bs_enus
Troublesome Words and Phrases: Common Usage Mistakes in Writing acm_04_a06_bs_enus
Making the Most of Your Presentations (4)
TitleTypeID / Description
Planning an Effective Presentation acm_05_a01_bs_enus
Building Your Presentation acm_05_a02_bs_enus
Ensuring Successful Presentation Delivery acm_05_a03_bs_enus
Handling Difficult Questions as a Presenter _pc_bi_pabi007
Skills for Communication Success (8)
TitleTypeID / Description
The Art and Science of Communication acm_07_a01_bs_enus
Making an Impact with Non-verbal Communication acm_07_a02_bs_enus
Trust Building through Effective Communication acm_07_a03_bs_enus
Choosing the Right Interpersonal Communication Method to Make Your Point acm_07_a04_bs_enus
Become a Great Listener acm_07_a05_bs_enus
Do We Have a Failure to Communicate? acm_07_a06_bs_enus
Making Yourself Approachable _pc_bi_pabi011
Asserting Yourself in the Workplace _pc_ch_pach016
Developing Your Listening Skills (5)
TitleTypeID / Description
Listening Even When it's Difficult to Listen (New) acm_14_a01_bs_enus
Using Active Listening in Workplace Situations (New) acm_14_a02_bs_enus
Listening to Improve Conversation _pc_bi_pabi001
Effective Listening _pc_ch_lach030
Listening with Skill _pc_ch_pach002
Dealing with Workplace Conflict (8)
TitleTypeID / Description
The Many Approaches to Facing Workplace Conflict (New) acm_11_a01_bs_enus
Facing and Resolving Conflict in the Workplace (New) acm_11_a02_bs_enus
Confrontation: What's the Best Approach _pc_bi_mgbi009
Personal Conflict Styles _pc_bi_pabi002
Coping with Accusations in the Workplace _pc_ch_lsch003
Managing Conflict _pc_ch_lach009
Conflict: Avoid, Confront, or Delay? _pc_ch_pach004
Meeting the Challenge of Workplace Conflict _pc_ch_coch001
Developing Effective Negotiation Skills (5)
TitleTypeID / Description
The First Steps in Negotiating (New) acm_12_a01_bs_enus
Negotiating the Best Solution (New) acm_12_a02_bs_enus
Effective Body Language in Negotiations _pc_bi_pfbi013
Vendor Negotiations: Choosing the Best Approach _pc_ch_lach032
Tailoring Your Negotiating Approach _pc_ch_coch002
Achieving Emotional Intelligence (5)
TitleTypeID / Description
Navigating Your Own Emotions (New) acm_13_a01_bs_enus
Navigating Other People's Emotions (New) acm_13_a02_bs_enus
Navigating the Workplace with Emotional Intelligence (New) acm_13_a03_bs_enus
How High Is Your EQ? _pc_bi_pfbi009
Emotional Intelligence at Work _pc_ch_pach014
The Art of Feedback (5)
TitleTypeID / Description
Polishing Your Feedback Skills (New) acm_15_a01_bs_enus
Gaining a Positive Perspective on Feedback (New) acm_15_a02_bs_enus
Criticism in Context _pc_bi_pfbi016
Giving Appropriate Feedback _pc_ch_lach006
Giving Feedback to Coworkers _pc_ch_pach006
Communicating Tactfully and Diplomatically (2)
TitleTypeID / Description
Acting with Diplomacy and Tact (New) acm_16_a01_bs_enus
Navigating Challenging Situations with Diplomacy and Tact (New) acm_16_a02_bs_enus
Storytelling Basics (1)
TitleTypeID / Description
Fundamentals of Business Storytelling acm_17_a01_bs_enus
Writing Skills for Technical Professionals (1)
TitleTypeID / Description
Improving Your Technical Writing Skills acm_06_a01_it_enus

Personal Development Curriculum

Doing Business Professionally (1)
TitleTypeID / Description
Reframing Negative Situations _pc_bi_hrbi008
Optimizing Your Work/Life Balance (2)
TitleTypeID / Description
Employee Exhaustion: Managing a Well-balanced Workload _pc_bi_mgbi010
Creating Work/Life Balance _pc_ch_lach036
Building and Maintaining Trust (1)
TitleTypeID / Description
Rebuilding Trust _pc_bi_pabi005
Perseverance and Resilience (1)
TitleTypeID / Description
Persevering through Setbacks _pc_ch_pach011
Perseverance at Work (3)
TitleTypeID / Description
Forging Ahead with Perseverance and Resilience pe_03_a01_bs_enus
Reaching Goals Using Perseverance and Resilience pe_03_a02_bs_enus
Perseverance: Flexibility in Action _pc_bi_pabi004
Building, Rebuilding and Sustaining Trust (2)
TitleTypeID / Description
The Building Blocks of Building Trust pe_04_a01_bs_enus
The Fruits of Integrity: Building Trust at Work _pc_ch_pach012
Improving Your Work/Life Balance (4)
TitleTypeID / Description
Taking Stock of Your Work/Life Balance pd_30_a01_bs_enus
Staying Balanced in a Shifting World pd_30_a02_bs_enus
Take a Deep Breath and Manage Your Stress pd_30_a03_bs_enus
Managing Workplace Stress _pc_bi_hrbi006
Navigating through Organizational Change (5)
TitleTypeID / Description
Organizations Change So Get Ready pd_31_a01_bs_enus
Redefining Yourself after Organizational Change pd_31_a02_bs_enus
Managing the Stress of Organizational Change _pc_bi_mgbi004
The Importance of Flexibility in the Workplace _pc_bi_pfbi007
Developing Organizational Agility _pc_ch_pach024
Improving Your Personal Productivity (4)
TitleTypeID / Description
Organize Your Physical and Digital Workspace pd_32_a01_bs_enus
Avoid Procrastination by Getting Organized Instead pd_32_a02_bs_enus
Maximize Your Productivity by Managing Time and Tasks pd_32_a03_bs_enus
Achieve Productivity in Your Personal Life pd_32_a04_bs_enus
Polishing Your Professional Edge (9)
TitleTypeID / Description
Becoming an Accountable Professional pe_05_a01_bs_enus
Becoming Your Own Best Boss pe_05_a02_bs_enus
Becoming More Professional through Business Etiquette pe_05_a03_bs_enus
Developing a Personal Accountability Framework pe_05_a04_bs_enus
Safe Small Talk _pc_bi_pfbi012
Broadening Your Learning Horizons _pc_bi_pabi013
Reframing Negative Situations _pc_bi_hrbi008
Managing Goals _pc_ch_lach027
Targeting Personal Learning _pc_ch_pach022
360 Degree Relationships (6)
TitleTypeID / Description
Cultivating Relationships with Your Peers apd_04_a01_bs_enus
Building Your Professional Network apd_04_a02_bs_enus
Building Rapport with Your Boss apd_04_a03_bs_enus
Peer Political Styles _pc_bi_pabi010
Building Better Relationships through Understanding _pc_ch_pach017
Building Peer Relationships _pc_ch_pach019
Diversity on the Job (4)
TitleTypeID / Description
Bridging the Diversity Gap apd_01_a01_bs_enus
Your Role in Workplace Diversity apd_01_a02_bs_enus
Understanding Workplace Diversity _pc_bi_hrbi002
Managing Diversity _pc_ch_lach015
Performing Under Pressure (1)
TitleTypeID / Description
Managing Pressure and Stress to Optimize Your Performance apd_07_a01_bs_enus
Managing Your Career (8)
TitleTypeID / Description
Developing Your Career _pc_ch_lach037
Developing a Plan to Further Your Career apd_03_a01_bs_enus
Getting Your Career on the Right Track apd_03_a02_bs_enus
Using Performance Appraisals to Advance Your Career apd_03_a03_bs_enus
Conquering Career Stagnation _pc_bi_pfbi019
Building and Managing Upward Relationships _pc_ch_pach008
Planning Your Career _pc_ch_pach013
Exploring Self-development _pc_ch_pach023
Business Ethics Essentials (4)
TitleTypeID / Description
Developing Your Business Ethics apd_05_a01_bs_enus
Office Politics - What Will You Do? _pc_ch_pfch004
Ethics, Integrity, and Trust _pc_ch_lach005
The Ethics Enigma _pc_ch_pach020
Public Speaking Strategies (2)
TitleTypeID / Description
Writing and Preparing an Effective Speech apd_06_a01_bs_enus
Conquering the Challenges of Public Speaking apd_06_a02_bs_enus
Creativity in the Workplace (3)
TitleTypeID / Description
Unleashing Personal and Team Creativity apd_02_a01_bs_enus
Verifying and Building on Creative Ideas apd_02_a02_bs_enus
Getting Ready to Present _pc_ch_pach018
Time Management (11)
TitleTypeID / Description
Aligning Goals and Priorities to Manage Time apd_08_a01_bs_enus
Make the Time You Need: Get Organized apd_08_a02_bs_enus
The Art of Staying Focused apd_08_a03_bs_enus
Coping with Information Overload _pc_bi_pfbi002
Prioritizing Personal and Professional Responsibilities _pc_bi_mgbi003
Planning for Interruptions Helps with Procrastination _pc_bi_pfbi014
Setting and Managing Priorities _pc_ch_lach018
Coping with Conflicting Priorities _pc_ch_pach005
Setting Goals _pc_ch_pach007
Getting Time under Control _pc_ch_pach021
The Dangers of Multitasking _pc_bi_pabi003
Discovering Your Strengths (3)
TitleTypeID / Description
Uncovering and Utilizing Your Talents and Skills apd_10_a01_bs_enus
Self-improvement for Lifelong Success apd_10_a02_bs_enus
Establishing Self-confidence for Life apd_10_a03_bs_enus
Overcoming Procrastination (2)
TitleTypeID / Description
Procrastination: Admitting it is the First Step apd_11_a01_bs_enus
Beating Procrastination by Boosting Your Creativity and Drive apd_11_a02_bs_enus
Improving Your Memory (1)
TitleTypeID / Description
Improving Your Memory Skills apd_12_a01_bs_enus
Improving Your Reading Speed (1)
TitleTypeID / Description
Improving Your Reading Speed and Comprehension apd_13_a01_bs_enus
Unconscious Bias (3)
TitleTypeID / Description
Understanding Unconscious Bias apd_14_a01_bs_enus
Overcoming Your Own Unconscious Biases apd_14_a02_bs_enus
Overcoming Unconscious Bias in the Workplace apd_14_a03_bs_enus
Facing Problems and Making Decisions (20)
TitleTypeID / Description
Getting to the Root of a Problem (New) apd_15_a01_bs_enus
Defining Alternative Solutions to a Problem (New) apd_15_a02_bs_enus
Choosing and Using the Best Solution (New) apd_15_a03_bs_enus
Playing the Devil's Advocate in Decision Making _pc_bi_pfbi005
Turning Problems Around with Reverse Brainstorming _pc_bi_lsbi017
Uncovering the Root Problem _pc_ch_lach003
Problem Solving: Process, Tools, and Techniques _pc_ch_pach003
Decisions: Making the Right Move _pc_ch_pech001
Managing Projects with No Direct Authority _pc_bi_pmbi001
Ensuring Management Buy-in on a Project _pc_bi_pmbi002
Managing Conflict in Project Teams _pc_bi_pmbi003
Managing Scope on a Project _pc_bi_pmbi004
Weighing the Costs of Project Change _pc_bi_pmbi005
Managing Vendor Relationships _pc_bi_pmbi006
Anticipating and Solving Problems as a Project Champion _pc_bi_pmbi007
Addressing Stakeholder Conflicts _pc_bi_pmbi008
Portfolios, Programs, and Projects: What's the Difference? _pc_bi_pmbi009
Controlling Project Cost _pc_bi_pmbi010
Project Management Essentials _pc_ch_lach041
Supporting Project Managers _pc_ch_lach042
Developing Your Critical Thinking Skills (5)
TitleTypeID / Description
Confronting Your Assumptions apd_17_a01_bs_enus
Investigating Arguments apd_17_a02_bs_enus
Reaching Sound Conclusions apd_17_a03_bs_enus
Critical Thinking _pc_ch_lach025
Applying Your Best Thinking _pc_ch_pech003
Creating Lasting Organizational Change (9)
TitleTypeID / Description
Facilitating Sustainable Change apd_18_a01_bs_enus
Moving Forward with Change Planning apd_18_a02_bs_enus
Making Change Stick apd_18_a03_bs_enus
Communicating Properly during Layoffs _pc_bi_hrbi005
Involving Employees in Corporate Change _pc_bi_lsbi011
Communicating Organizational Change _pc_bi_mgbi015
Beyond Change: Working with Agility _pc_bi_pabi009
Developing People _pc_ch_lach013
Instituting a Quality Improvement Program _pc_ch_pech002

PROJECT EFFECTIVENESS

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Project Management Curriculum

Project Integration (PMBOK® Guide Fifth Edition) (5)
TitleTypeID / Description
Project Initiation and the Project Charter (PMBOK® Guide Fifth Edition) apj_02_a01_bs_enus
Managing Project Work (PMBOK® Guide Fifth Edition) apj_02_a02_bs_enus
Change Control and Project Close-out (PMBOK® Guide Fifth Edition) apj_02_a03_bs_enus
Using Lessons Learned for Continuous Improvement apj_02_a04_bs_enus
Managing Projects for Strategic Alignment apj_02_a05_bs_enus
Project Scope (PMBOK® Guide Fifth Edition) (3)
TitleTypeID / Description
Collect Requirements and Define Scope (PMBOK® Guide Fifth Edition) apj_03_a01_bs_enus
Create Work Breakdown Structure (PMBOK® Guide Fifth Edition) apj_03_a02_bs_enus
Validate and Control Scope (PMBOK® Guide Fifth Edition) apj_03_a03_bs_enus
Project Time (PMBOK® Guide Fifth Edition) (3)
TitleTypeID / Description
Define and Sequence Activities (PMBOK® Guide Fifth Edition) apj_04_a01_bs_enus
Estimate Resources and Durations (PMBOK® Guide Fifth Edition) apj_04_a02_bs_enus
Develop and Control the Schedule (PMBOK® Guide Fifth Edition) apj_04_a03_bs_enus
Project Management Ethics and Values (2)
TitleTypeID / Description
Ethics and Project Management apj_12_a01_bs_enus
Ethical Standards and PMI® Core Values apj_12_a02_bs_enus
Project Cost (PMBOK® Guide Fifth Edition) (2)
TitleTypeID / Description
Creating a Project Budget (PMBOK® Guide Fifth Edition) apj_05_a01_bs_enus
Keeping Your Project on Budget (PMBOK® Guide Fifth Edition) apj_05_a02_bs_enus
Project Quality (PMBOK® Guide Fifth Edition) (3)
TitleTypeID / Description
Planning Project Quality (PMBOK® Guide Fifth Edition) apj_06_a01_bs_enus
Perform Quality Assurance and Quality Control (PMBOK® Guide Fifth Edition) apj_06_a02_bs_enus
Quality Management and Continuous Improvement apj_06_a03_bs_enus
HR Management (PMBOK® Guide Fifth Edition) (2)
TitleTypeID / Description
Putting Together the Team (PMBOK® Guide Fifth Edition) apj_07_a01_bs_enus
Develop and Manage Your Team (PMBOK® Guide Fifth Edition) apj_07_a02_bs_enus
Communications (PMBOK® Guide Fifth Edition) (2)
TitleTypeID / Description
Managing Project Communications (PMBOK® Guide Fifth Edition) apj_08_a01_bs_enus
Controlling Communications (PMBOK® Guide Fifth Edition) apj_08_a02_bs_enus
Risk Management (PMBOK® Guide Fifth Edition) (4)
TitleTypeID / Description
Risk Planning (PMBOK® Guide Fifth Edition) apj_09_a01_bs_enus
Risk Identification (PMBOK® Guide Fifth Edition) apj_09_a02_bs_enus
Risk Analysis (PMBOK® Guide Fifth Edition) apj_09_a03_bs_enus
Risk Control (PMBOK® Guide Fifth Edition) apj_09_a04_bs_enus
PMI Agile Certified Practitioner (PMI-ACP)® (5)
TitleTypeID / Description
Agile Principles and Methodologies apj_13_a01_it_enus
Agile Project Planning apj_13_a02_it_enus
Agile Project Scheduling and Monitoring apj_13_a03_it_enus
Agile Stakeholder Engagement and Team Development apj_13_a04_it_enus
Agile Key Exam Concepts apj_13_a05_it_enus
Procurement (PMBOK® Guide Fifth Edition) (2)
TitleTypeID / Description
Procurement Planning (PMBOK® Guide Fifth Edition) apj_10_a01_bs_enus
Procurement Management (PMBOK® Guide Fifth Edition) apj_10_a02_bs_enus
Stakeholders (PMBOK® Guide Fifth Edition) (2)
TitleTypeID / Description
Project Stakeholders (PMBOK® Guide Fifth Edition) apj_11_a01_bs_enus
Stakeholder Engagement (PMBOK® Guide Fifth Edition) apj_11_a02_bs_enus
CompTIA Project+ PK0-004 (10)
TitleTypeID / Description
Project Selection and Initiation ib_prop_a01_it_enus
Scope, Schedule and Cost Planning ib_prop_a02_it_enus
Resource and Risk Planning ib_prop_a03_it_enus
Communication, Changes and Documentation ib_prop_a04_it_enus
Controlling Project Work, and Closing ib_prop_a05_it_enus
Planning and Controlling the Project Schedule ib_prop_a06_it_enus
Project Management Practical Exercises ib_prop_a07_it_enus
Quality and Procurement Planning ib_prop_a08_it_enus
Project Planning Documents ib_prop_a09_it_enus
Project Documents and Terminology ib_prop_a10_it_enus
Project Management (PMBOK® Guide Fifth Edition) (3)
TitleTypeID / Description
Introduction to Project Management (PMBOK® Guide Fifth Edition) apj_01_a01_bs_enus
Project Fundamentals (PMBOK® Guide Fifth Edition) apj_01_a02_bs_enus
The Process Groups (PMBOK® Guide Fifth Edition) apj_01_a03_bs_enus
Project Management for All (6)
TitleTypeID / Description
Finding Your Bearings as a Project Manager apj_15_a01_bs_enus
Getting the Big Picture by Defining the Project's Scope and Team apj_15_a02_bs_enus
Mastering the Details of a Project's Schedule and Budget apj_15_a03_bs_enus
Managing a Project to Minimize Risk and Maximize Quality apj_15_a04_bs_enus
Navigating through Changes and Conflicts in Projects apj_15_a05_bs_enus
Taking Final Steps to Bring a Project to its Close apj_15_a06_bs_enus
PMP Exam Prep (PMBOK® Guide Fifth Edition) (2)
TitleTypeID / Description
PMP Key Exam Concepts (PMBOK® Guide Fifth Edition) apj_16_a01_bs_enus
PMP Practical Exercises (PMBOK® Guide Fifth Edition) apj_16_a02_bs_enus
Project Integration (PMBOK® Guide Sixth Edition) (5)
TitleTypeID / Description
Project Initiation and Planning (PMBOK® Guide Sixth Edition) apj_17_a01_bs_enus
Managing Project Work (PMBOK® Guide Sixth Edition) apj_17_a02_bs_enus
Project Changes and Closing (PMBOK® Guide Sixth Edition) apj_17_a03_bs_enus
Capturing, Analyzing, and Using Project Lessons Learned apj_17_a04_bs_enus
Strategically Focused Project Management apj_17_a05_bs_enus
Project Scope (PMBOK® Guide Sixth Edition) (3)
TitleTypeID / Description
Plan and Define Project Scope (PMBOK® Guide Sixth Edition) apj_18_a01_bs_enus
Create Work Breakdown Structure (PMBOK® Guide Sixth Edition) apj_18_a02_bs_enus
Validate and Control Scope (PMBOK® Guide Sixth Edition) apj_18_a03_bs_enus
Project Schedule (PMBOK® Guide Sixth Edition) (3)
TitleTypeID / Description
Define and Sequence Activities (PMBOK® Guide Sixth Edition) apj_19_a01_bs_enus
Develop the Project Schedule (PMBOK® Guide Sixth Edition) apj_19_a02_bs_enus
Control the Project Schedule (PMBOK® Guide Sixth Edition) apj_19_a03_bs_enus
Project Cost (PMBOK® Guide Sixth Edition) (2)
TitleTypeID / Description
Creating a Project Budget (PMBOK® Guide Sixth Edition) apj_20_a01_bs_enus
Keeping Your Project on Budget (PMBOK® Guide Sixth Edition) apj_20_a02_bs_enus
Project Quality (PMBOK® Guide Sixth Edition) (3)
TitleTypeID / Description
Planning Quality Management (PMBOK® Guide Sixth Edition) apj_21_a01_bs_enus
Manage and Control Quality (PMBOK® Guide Sixth Edition) apj_21_a02_bs_enus
Quality Methodologies and Standards for Project Management apj_21_a03_bs_enus
Resource Management (PMBOK® Guide Sixth Edition) (2)
TitleTypeID / Description
Plan and Acquire Resources (PMBOK® Guide Sixth Edition) apj_22_a01_bs_enus
Develop and Manage Resources (PMBOK® Guide Sixth Edition) apj_22_a02_bs_enus
Communications (PMBOK® Guide Sixth Edition) (2)
TitleTypeID / Description
Plan and Manage Communications (PMBOK® Guide Sixth Edition) apj_23_a01_bs_enus
Monitor Project Communications (PMBOK® Guide Sixth Edition) apj_23_a02_bs_enus
Project Risk (PMBOK® Guide Sixth Edition) (4)
TitleTypeID / Description
Planning Risk Management (PMBOK® Guide Sixth Edition) apj_24_a01_bs_enus
Identifying Risk (PMBOK® Guide Sixth Edition) apj_24_a02_bs_enus
Analyzing Risk (PMBOK® Guide Sixth Edition) apj_24_a03_bs_enus
Responding to Risk (PMBOK® Guide Sixth Edition) apj_24_a04_bs_enus
Project Procurement (PMBOK® Guide Sixth Edition) (2)
TitleTypeID / Description
Procurement Planning (PMBOK® Guide Sixth Edition) apj_25_a01_bs_enus
Procurement Management (PMBOK® Guide Sixth Edition) apj_25_a02_bs_enus
Project Stakeholders (PMBOK® Guide Sixth Edition) (2)
TitleTypeID / Description
Planning Stakeholder Engagement (PMBOK® Guide Sixth Edition) apj_26_a01_bs_enus
Managing Stakeholder Engagement (PMBOK® Guide Sixth Edition) apj_26_a02_bs_enus
Project Management (PMBOK® Guide Sixth Edition) (3)
TitleTypeID / Description
Project Management Introduction (PMBOK® Sixth Edition) apj_28_a01_bs_enus
Project Fundamentals (PMBOK® Guide Sixth Edition) apj_28_a02_bs_enus
The Process Groups (PMBOK® Guide Sixth Edition) apj_28_a03_bs_enus
PRINCE2® - Foundation (2017 Update) (6)
TitleTypeID / Description
PRINCE2® Project Management Overview (2017 Update) apj_29_a01_bs_enus
PRINCE2® Project Planning and Risk Management (2017 Update) apj_29_a02_bs_enus
PRINCE2® Project Quality and Control (2017 Update) apj_29_a03_bs_enus
PRINCE2® Start, Direct, and Initiate Projects (2017 Update) apj_29_a04_bs_enus
PRINCE2® Control, Manage, and Close Projects (2017 Update) apj_29_a05_bs_enus
Adopting PRINCE2® for your Project Environment (2017 Update) apj_29_a06_bs_enus
Mentoring Assets (5)
TitleTypeID / Description
Mentoring Project Management Professional (PMP) PMBOK Guide 5th Edition Aligned mntpmp5ed
Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed. mntcapm5ed
Mentoring PK0-004 CompTIA Project+ mntpk0004
Mentoring Project Management Professional (PMP) PMBOK Guide 6th Edition Aligned mntpmp6ed
Mentoring PRINCE2 Foundation 2017 (New) mntp2f2017
Test Preps (3)
TitleTypeID / Description
TestPrep Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed. pm_capm_a02_tp_enus
TestPrep Project Management Professional PMBOK 5th Ed (Jan 2016 update) pm_proj_a05_tp_enus
TestPrep Project Management Professional PMBOK 6th Ed (New) pm_proj_a06_tp_enus

Team Building Curriculum

Optimizing Performance on a Team (5)
TitleTypeID / Description
Being an Effective Team Member atm_02_a01_bs_enus
Strategies for Building a Cohesive Team atm_02_a02_bs_enus
Effective Team Communication atm_02_a03_bs_enus
Establishing Team Goals and Responsibilities, and Using Feedback Effectively atm_02_a04_bs_enus
Power and Politics in Matrixed Teams _pc_ch_mgch002
Leveraging Team Leadership Skills (15)
TitleTypeID / Description
Building the Foundation for an Effective Team atm_01_a01_bs_enus
Developing a Successful Team atm_01_a02_bs_enus
Encouraging Team Communication and Collaboration atm_01_a03_bs_enus
Handling Team Conflict atm_01_a04_bs_enus
Leading a Cross-functional Team atm_01_a05_bs_enus
Using Conflict to an Organization's Advantage _pc_bi_mgbi002
Mediating Project Team Conflict _pc_bi_pfbi006
Facilitating Work-related Conflict Discussions _pc_bi_pfbi015
Building Trust Incrementally _pc_bi_lsbi004
Inspiring Your Team _pc_bi_lsbi010
Support Your Leader _pc_bi_pfbi010
Managing Communications in a Virtual Team _pc_bi_mgbi001
Choosing the Right Team Culture _pc_ch_pfch006
Building and Leading Teams _pc_ch_lach023
Meeting Team Performance Challenges _pc_ch_pach010

Business Analysis

Key Business Analysis Concepts (BABOK® v3) (8)
TitleTypeID / Description
Business Analysis Overview aba_02_a01_bs_enus
The BA Planning and Monitoring Knowledge Area aba_02_a02_bs_enus
The BA Elicitation and Collaboration Knowledge Area aba_02_a03_bs_enus
The Requirements Life Cycle Management Knowledge Area aba_02_a04_bs_enus
The Strategy Analysis Knowledge Area aba_02_a05_bs_enus
RADD Knowledge Area: Part 1 aba_02_a06_bs_enus
RADD Knowledge Area: Part 2 aba_02_a07_bs_enus
The Solution Evaluation Knowledge Area aba_02_a08_bs_enus
Effective Business Analysis Techniques (BABOK®v3) (3)
TitleTypeID / Description
Business Analysis Analytical Techniques aba_03_a01_bs_enus
Business Analysis Activities and Tools aba_03_a02_bs_enus
Business Analysis Documentation and Criteria aba_03_a03_bs_enus
Key Business Analysis Competencies (BABOK®v3) (3)
TitleTypeID / Description
Personal Skills for Effective Business Analysis aba_04_a01_bs_enus
Business Analysis Professional Effectiveness Competencies aba_04_a02_bs_enus
Perspectives for Effective Business Analysis aba_04_a03_bs_enus

SALES and CUSTOMER FACING SKILLS

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Sales Curriculum

Sales Foundations (1)
TitleTypeID / Description
Educating and Collaborating with Customers _pc_bi_sabi006
Solution Selling (4)
TitleTypeID / Description
Turning Potential Customers into Allies _pc_ch_sach008
Preparing to Implement Solutions _pc_ch_sach010
Managing Implementation Problems _pc_bi_sabi010
Connecting Customers and Solutions _pc_bi_sabi008
Strategic Account Sales Skills (8)
TitleTypeID / Description
Selling to Key Players _pc_bi_spbi001
Planning for Effective Selling _pc_bi_spbi004
Building Profitable Customer Relationships _pc_bi_spbi017
Crafting Sales Strategies _pc_ch_spch002
Performance Payout Plans _pc_ch_spch004
Sales and Marketing: Two Sides of the Same Coin? _pc_bi_spbi011
Connecting the Dots: Insightful Account Management _pc_bi_sabi016
Succeeding in Account Management _pc_ch_sach015
Sales Management (5)
TitleTypeID / Description
Storming: Developing and Leading Your Sales Team _pc_bi_spbi003
Sales Support Roles for Better Customer Interaction _pc_bi_spbi007
Succeeding in Account Management _pc_ch_sach015
Gaining Access through Cold Calls _pc_ch_sach019
Overcoming Resistance to Coaching _pc_bi_sabi021
Sales Foundations (40)
TitleTypeID / Description
Prospecting: Panning for Sales Gold asl_01_a01_bs_enus
The Discovery Meeting: Starting Off on the Right Foot asl_01_a02_bs_enus
The Value Proposition: Getting Your Pitch Right asl_01_a03_bs_enus
Turning Objection into Opportunity during a Sales Call asl_01_a04_bs_enus
Negotiating Well and Going for the Close asl_01_a05_bs_enus
Don't Only Go for the Big Fish _pc_bi_spbi009
The Ethics of Gift Giving _pc_bi_spbi014
Using Persuasion Techniques to Boost Sales _pc_bi_spbi018
Get it Together: Organizing Your Sales Approach _pc_bi_sabi002
Presentations That Get People Talking _pc_bi_sabi003
Building Momentum in Discovery Meetings _pc_bi_sabi011
Appealing to Prospects _pc_bi_sabi012
Getting Your Head around Pipeline Management _pc_bi_sabi013
Initiating Discovery Meetings _pc_ch_sach001
The Proof Is in the Proposal _pc_ch_sach003
Using Customer Knowledge to Advance Sales _pc_ch_sach006
Prospecting Strategically _pc_ch_sach011
Responding to News of a Lost Sale _pc_ch_sach017
Talking Value with Your Customers _pc_bi_sabi004
Dealing with Questions, Objections, and Resistance _pc_bi_sabi005
Dealing with Negotiation Challenges _pc_bi_sabi009
Negotiating Contract Terms _pc_ch_pach001
Communicating Your Company's Value _pc_ch_sach004
Turning Obstacles into Opportunities _pc_ch_sach005
Negotiating with Your Customer _pc_ch_sach009
Effective Cold Calling _pc_bi_sabi007
Prompting Action through Focused Communication _pc_bi_sabi014
Regaining Your Customer's Trust _pc_bi_sabi015
Talking about the Competition _pc_bi_sabi017
Responding to Bad News _pc_bi_sabi018
Communicating a High-impact Business Case _pc_bi_sabi019
Making the Cold Call _pc_bi_sabi020
Getting Organized to Meet Your Sales Goals _pc_ch_sach002
Making Contact: Access Strategies _pc_ch_sach007
Managing a Sales Pipeline _pc_ch_sach012
Demonstrating Business Acumen _pc_ch_sach013
Selling with Trust _pc_ch_sach014
Using Competitive Selling Skills _pc_ch_sach016
Aligning Your Business Case to Customer Priorities _pc_ch_sach018
Effective Sales Coaching _pc_ch_sach020

Customer Service Curriculum

Frontline Call Center Skills (3)
TitleTypeID / Description
The Importance of Call Tracking and Ticketing _pc_bi_ctbi003
Creating an Effective On-hold Message _pc_bi_ctbi008
Aligning Agent Behaviors with Caller Types _pc_bi_ctbi010
Inbound Call Center Management (6)
TitleTypeID / Description
Converting a Call Center to a Profit Center _pc_bi_ctbi001
Managing Your Call Center More Efficiently _pc_bi_ctbi002
Customer Service Training - The Interview and Beyond _pc_bi_ctbi004
Disaster Recovery - Keeping the Lines Open _pc_bi_ctbi005
Preventing Agent Absenteeism through Better Working Conditions _pc_bi_ctbi006
Prioritizing Rewards and Recognition in Call Centers _pc_bi_ctbi011
Customer Focus (3)
TitleTypeID / Description
Listening to Your Customers _pc_bi_spbi002
Creating a Customer-focused Organization _pc_ch_lach020
Developing Your Customer Focus _pc_ch_pach009
ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) (14)
TitleTypeID / Description
ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis ib_iosb_a01_it_enus
ITIL® 2011 Edition OSA: Introduction to Event Management ib_iosb_a02_it_enus
ITIL® 2011 Edition OSA: Introduction to Incident Management ib_iosb_a03_it_enus
ITIL® 2011 Edition OSA: Incident Management Interactions ib_iosb_a04_it_enus
ITIL® 2011 Edition OSA: Introduction to Request Fulfillment ib_iosb_a05_it_enus
ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges ib_iosb_a06_it_enus
ITIL® 2011 Edition OSA: Introduction to Problem Management ib_iosb_a07_it_enus
ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges ib_iosb_a08_it_enus
ITIL® 2011 Edition OSA: Introduction to Access Management ib_iosb_a09_it_enus
ITIL® 2011 Edition OSA: Introduction to the Service Desk ib_iosb_a10_it_enus
ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing ib_iosb_a11_it_enus
ITIL® 2011 Edition OSA: Introduction to Functions ib_iosb_a12_it_enus
ITIL® 2011 Edition OSA: Function Activities ib_iosb_a13_it_enus
ITIL® 2011 Edition OSA: Technology and Implementation Considerations ib_iosb_a14_it_enus
Customer Service Skills (5)
TitleTypeID / Description
Interacting with Customers acs_02_a01_bs_enus
Communicating Effectively with Customers acs_02_a02_bs_enus
Controlling Conflict, Stress, and Time in a Customer Service Environment acs_02_a03_bs_enus
Dealing with Customer Service Incidents and Complaints acs_02_a04_bs_enus
Polishing Your Skills for Excellent Customer Service acs_02_a05_bs_enus
Essentials of Customer Service (8)
TitleTypeID / Description
Rapport Building in Customer Service acs_03_a01_bs_enus
Providing On-site Customer Service acs_03_a02_bs_enus
Providing Telephone Customer Service acs_03_a03_bs_enus
Providing Effective Internal Customer Service acs_03_a04_bs_enus
Facing Confrontation in Customer Service acs_03_a05_bs_enus
Designing a Customer Service Strategy acs_03_a06_bs_enus
Aligning Performance to Key Indicators _pc_bi_ctbi007
The Angry Caller: What's Your Plan? _pc_bi_spbi016
ITIL® 2011 Foundation (9)
TitleTypeID / Description
Overview of the ITIL® Service Lifecycle acs_01_a01_it_enus
ITIL® Service Strategy Concepts acs_01_a02_it_enus
ITIL® Service Strategy Processes acs_01_a03_it_enus
ITIL® Service Design Concepts acs_01_a04_it_enus
ITIL® Service Design Processes acs_01_a05_it_enus
ITIL® Service Transition Concepts and Processes acs_01_a06_it_enus
ITIL® Service Operation Concepts acs_01_a07_it_enus
ITIL® Service Operation Processes acs_01_a08_it_enus
ITIL® Continual Service Improvement acs_01_a09_it_enus

Industry Foundations

Industry Overviews (21)
TitleTypeID / Description
The Telecommunications Industry Overview: Version 4 indo_01_a11_bs_enus
The Health Care Industry Overview: Version 4 indo_01_a12_bs_enus
The Insurance Industry Overview: Version 4 indo_01_a13_bs_enus
The Banking Industry Overview: Version 4 indo_01_a14_bs_enus
The Oil and Gas Industry Overview: Version 4 indo_01_a15_bs_enus
The Retail Industry Overview: Version 4 indo_01_a16_bs_enus
The Manufacturing Industry Overview: Version 3 indo_01_a17_bs_enus
The Pharmaceutical Industry Overview: Version 5 indo_01_a18_bs_enus
The Information Technology Industry Overview: Version 4 indo_01_a19_bs_enus
The Federal Government Industry Overview: Version 4 indo_01_a20_bs_enus
The Education Industry Overview: Version 2 indo_01_a21_bs_enus
The Utilities Industry Overview: Version 2 indo_01_a22_bs_enus
The Chemicals Industry Overview: Version 2 indo_01_a23_bs_enus
The Broadcasting & Entertainment Industry Overview: Version 2 indo_01_a24_bs_enus
The Capital Markets Industry Overview: Version 2 indo_01_a25_bs_enus
The Consumer Electronics Industry Overview: Version 2 indo_01_a26_bs_enus
The Aerospace & Defense Industry Overview: Version 2 indo_01_a27_bs_enus
The Biotechnology Industry Overview: Version 2 indo_01_a28_bs_enus
The Automotive Industry Overview: Version 3 indo_01_a29_bs_enus
The Food and Beverage Industry Overview: Version 4 indo_01_a30_bs_enus
The Agriculture Industry Overview: Version 4 indo_01_a31_bs_enus

TestPreps

Test Preps (1)
TitleTypeID / Description
TestPrep ITIL Foundation ib_itlv_a01_tp_enus

Mentoring Assets

Mentoring Assets (1)
TitleTypeID / Description
Mentoring ITIL Foundation mntitv3f

New Releases

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BUSINESS STRATEGY and OPERATIONS

Operations Curriculum
Six Sigma Yellow Belt - Six Sigma Fundamentals (3 new)
TitleTypeID / Description
Six Sigma and Lean: Foundations and Principles (New) apr_07_a01_bs_enus
Six Sigma: Team Basics, Roles, and Responsibilities (New) apr_07_a02_bs_enus
Six Sigma: Metrics (New) apr_07_a04_bs_enus
Six Sigma Yellow Belt - Define (2 new)
TitleTypeID / Description
Six Sigma: Identifying Projects (New) apr_08_a01_bs_enus
Six Sigma: Project Management Basics (New) apr_08_a02_bs_enus
Six Sigma Yellow Belt - Measure (3 new)
TitleTypeID / Description
Basic Six Sigma Statistics (New) apr_09_a01_bs_enus
Classifying and Collecting Data (New) apr_09_a02_bs_enus
Six Sigma Measurement System Analysis (New) apr_09_a03_bs_enus
Marketing Curriculum
Marketing in the Digital Age (3 new)
TitleTypeID / Description
Reaching Customers Digitally (New) amk_02_a01_bs_enus
Helping Customers Find You (New) amk_02_a02_bs_enus
Managing Your Corporate Reputation Online (New) amk_02_a03_bs_enus

MANAGEMENT and LEADERSHIP

Management Curriculum
Fostering Success through Coaching (2 new)
TitleTypeID / Description
Driving Change with Coaching (New) amg_07_a01_bs_enus
Measuring and Sustaining a Coachee's Performance (New) amg_07_a02_bs_enus
Achieving Success through Delegation (3 new)
TitleTypeID / Description
Choosing and Preparing Your Delegate (New) amg_08_a01_bs_enus
Getting What You Expect from Your Delegate (New) amg_08_a02_bs_enus
Taking Your Team to the Next Level with Delegation (New) amg_08_a03_bs_enus

PROFESSIONAL EFFECTIVENESS

Communication Curriculum
Developing Your Listening Skills (2 new)
TitleTypeID / Description
Listening Even When it's Difficult to Listen (New) acm_14_a01_bs_enus
Using Active Listening in Workplace Situations (New) acm_14_a02_bs_enus
Dealing with Workplace Conflict (2 new)
TitleTypeID / Description
The Many Approaches to Facing Workplace Conflict (New) acm_11_a01_bs_enus
Facing and Resolving Conflict in the Workplace (New) acm_11_a02_bs_enus
Developing Effective Negotiation Skills (2 new)
TitleTypeID / Description
The First Steps in Negotiating (New) acm_12_a01_bs_enus
Negotiating the Best Solution (New) acm_12_a02_bs_enus
Achieving Emotional Intelligence (3 new)
TitleTypeID / Description
Navigating Your Own Emotions (New) acm_13_a01_bs_enus
Navigating Other People's Emotions (New) acm_13_a02_bs_enus
Navigating the Workplace with Emotional Intelligence (New) acm_13_a03_bs_enus
The Art of Feedback (2 new)
TitleTypeID / Description
Polishing Your Feedback Skills (New) acm_15_a01_bs_enus
Gaining a Positive Perspective on Feedback (New) acm_15_a02_bs_enus
Communicating Tactfully and Diplomatically (2 new)
TitleTypeID / Description
Acting with Diplomacy and Tact (New) acm_16_a01_bs_enus
Navigating Challenging Situations with Diplomacy and Tact (New) acm_16_a02_bs_enus
Personal Development Curriculum
Facing Problems and Making Decisions (3 new)
TitleTypeID / Description
Getting to the Root of a Problem (New) apd_15_a01_bs_enus
Defining Alternative Solutions to a Problem (New) apd_15_a02_bs_enus
Choosing and Using the Best Solution (New) apd_15_a03_bs_enus

PROJECT EFFECTIVENESS

Project Management Curriculum
Mentoring Assets (1 new)
TitleTypeID / Description
Mentoring PRINCE2 Foundation 2017 (New) mntp2f2017
Test Preps (1 new)
TitleTypeID / Description
TestPrep Project Management Professional PMBOK 6th Ed (New) pm_proj_a06_tp_enus

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
PMBOK, PMI, PMP, CAPM, and PMI-ACP are trademarks of the Project Management Institute, Inc.